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29 cases
Boiler outage needs same-day engineer visit for Willow Street ! 1/2 12 min ago JL
Customer asked to move tomorrow's install window for Alder Close 0/2 38 min ago MS
Field engineer confirmed part delay for Millbank fault callout ! 0/1 1 hr ago AK
Quote request arrived with loft-conversion photos and tight access window 0/2 2 hr ago MS
Completed electrical fix should trigger follow-up and review request 1/2 4 hr ago MS
Drainage revisit blocked because gate code still missing 0/1 1 day ago JL
Missed ETA complaint escalated after same-day electrical visit slipped ! 1/2 1 day ago AK
Planned heat-pump install is waiting on customer deposit confirmation 0/1 7 days ago MS
Willow Street boiler fault reopened after the temporary reset failed overnight ! 1/2 2 hr ago JL
Willow Street revisit is staged but concierge changed the access contact after route lock 0/1 3 hr ago JL
Willow Street pump replacement is waiting on supplier ETA before dispatch can rebook ! 0/1 5 hr ago AK
Willow Street resident wants one recovery note after the engineer missed the revised ETA twice ! 1/2 6 hr ago AK
Willow Street plant-room alarm tripped again and concierge wants one building-wide engineer window ! 1/2 1 hr ago JL
Willow Street boiler-room revisit is ready but facilities still owes the temporary keypad code 0/1 2 hr ago JL
Willow Street diverter-valve courier scan failed and the resident update is waiting on a real ETA ! 0/1 3 hr ago AK
Willow Street estate manager wants one written recovery answer after three flats got conflicting outage updates ! 1/2 4 hr ago AK
Willow Street heat-interface trip spread to the next flat stack and concierge wants one linked engineer slot ! 1/2 48 min ago JL
Willow Street rooftop revisit is booked but facilities still owes the new permit code for engineer access 0/1 73 min ago JL
Willow Street secondary pump gasket is sourced from an alternate supplier but dispatch still lacks a firm arrival slot ! 0/1 2 hr ago AK
Willow Street estate office wants one reviewed incident note after outage slips stacked across the same block ! 1/2 2 hr ago AK
Willow Street corridor heating alarm retripped and concierge wants one confirmed engineer window for the upper floors ! 1/2 42 min ago JL
Willow Street estate office wants one final recovery note after the upper-floor outage and access misses overlapped ! 1/2 68 min ago AK
Willow Street east tower pressure drop returned before school run and concierge wants one engineer window ! 1/2 24 min ago JL
Tenant reporting intermittent power trip after engineer left site ! 0/2 Today 11:40 JL
Landlord asking to split a quote into urgent and planned work 1/2 Today 11:40 MS
Resident cannot provide access during assigned engineer window ! 0/1 Today 11:40 JL
Office manager asks for certificate after weekend callout 0/2 Today 11:40 MS
Supplier changed pump delivery date after visit was booked ! 1/2 Today 11:40 AK
Website quote asks for out-of-hours leak attendance ! 0/2 Today 11:40 JL
Case

Boiler outage needs same-day engineer visit for Willow Street

Accepted •
Owner Jordan Lee
• Created 09:12 · 11 Apr • Updated Unknown
11 Apr
AM
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Handel AI summary
Latest AI summary 10:20
The next move is to confirm the slot and keep the access note on the same case so dispatch and the engineer stay aligned.
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Handel Send message
Hi Maya, We have confirmed an engineer visit for 13:30 today. The concierge access note is attached to the case, and the engineer will ring ahead before arrival. Best, Jordan 10:20
Step 1 Needs Approval

Hi Maya, We have confirmed an engineer visit for 13:30 today. The concierge access note is attached to the case, and the engineer will ring ahead before arrival. Best, Jordan

To: maya.patel@willowstreet.exampleSubject: Re: Urgent boiler outage at Willow Street
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Handel Share Internal Note
Add the service-entrance instructions to the case timeline for the attending engineer. 10:20
Step 2 Approved

Add the service-entrance instructions to the case timeline for the attending engineer.

Add the service-entrance instructions to the case timeline for the attending engineer.Assignee: Jordan Lee
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Northstar dispatch board Customer reply
Dispatch board sync 09:54
Route board job NS-FS-4481 is accepted by Aisha for 13:30. Calendar event northstar-cal-20260411-1330 is on the engineer schedule and the field-line acknowledgement wa-field-77821 is attached.
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Willow Street concierge Customer reply
Concierge can open the service entrance. Ask the engineer to call ten minutes before arrival. 09:46
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Jordan Lee Sent reply
Re: Urgent boiler outage at Willow Street Thanks Maya. I have a same-day engineer window on hold and will confirm the exact arrival time shortly. 09:28
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Handel AI Customer reply
Created by AI
AI execution note: Boiler outage needs same-day engineer visit for Willow Street Handel classified this as New Fault from the latest Email + WhatsApp message. Evidence checked: Priority=high; Site=Will... 09:24
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Jordan Lee Internal note
@Aisha Khan please review the proposed next action before this case moves on. 09:18
@Aisha Khan
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Information Agent AI activity
Task: Confirm engineer slot Lock the first same-day engineer window for the outage. 09:17
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Maya Patel Customer reply
Urgent boiler outage at Willow Street Hi team, The boiler has failed in Flat 4B and the customer has no heating this morning. We can give access between 13:00... 09:12
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Handel AI activity
AI review: Boiler outage needs same-day engineer visit for Willow Street Engineer slot is held for 13:30 and the access note is attached to the active dispatch case. 09:12
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Case Attribute Agent AI activity
Task: Trades Ops - New Fault request branch Ran the new fault branch with owner_action=operator_review before response, tracker, or review work continued. 09:11
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Case Attribute Agent AI activity
Task: Trades Ops - Handle inbound request Classified the latest inbound message as New Fault and selected Needs Human Review for the preset flow. 09:10
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Maya Patel
Email maya.patel@willowstreet.example

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